Returns and Refund Policy

Last Updated: October 15, 2026

At Herbal Care, customer satisfaction is important to us. We aim to provide quality products and a smooth shopping experience. Please read our Returns and Refund Policy carefully before placing an order.

1. Return Eligibility

Customers may contact us to request a return or exchange if they receive:

• A damaged product.

• An incorrect product.

• A product with missing contents or items.

• A defective product.

All requests will be reviewed individually and handled in accordance with applicable consumer protection laws.

2. Reporting a Problem

If you receive a damaged, incorrect, or defective product, please contact us within 48 hours of delivery.

To help us review your request, please provide:

• Your order number.

• Your name and contact number.

• A description of the issue.

• Clear photographs or a video showing the product and packaging, where applicable.

Please retain the original packaging until your request has been reviewed.

The 48-hour reporting period is intended to help us assess delivery-related issues and does not limit any rights you may have under applicable law.

3. Non-Returnable Products

For hygiene and product-safety reasons, opened or used herbal powders and other consumable products may not be eligible for return due to a change of mind.

However, this restriction does not apply where a return, replacement, or refund is required by applicable law or where an eligible product is damaged, defective, incorrect, or otherwise does not conform to the order.

4. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible before it is dispatched.

Once an order has been shipped, cancellation may no longer be possible. In such cases, please contact our customer support team for assistance.

Orders that have already been delivered are subject to the applicable return conditions and consumer protection requirements.

5. Refund Eligibility

A refund may be considered if:

• You receive a damaged, defective, or incorrect product and a refund is an appropriate resolution.

• Your order is cancelled by us after payment has been received.

• Your parcel cannot be delivered and a refund is due under the applicable circumstances.

• A refund is otherwise required under applicable law.

We will review the available information and communicate the resolution to the customer.

6. Refund Processing

Once a refund is approved, we will inform you of the refund amount and the applicable process.

Refunds will be issued through the original payment method where possible. For Cash on Delivery orders, our team will contact you to arrange an appropriate refund method.

Processing times may vary depending on the payment provider or financial institution. Any applicable refund timeline will be communicated when the refund is approved.

7. Exchanges and Replacements

Where appropriate and subject to product availability, we may offer a replacement for an eligible damaged, defective, or incorrect item.

If a replacement is unavailable, we will discuss an appropriate alternative or refund in accordance with our policies and applicable law.

8. Return Shipping Costs

If a return is necessary because we sent an incorrect item or the product arrived damaged or defective, Herbal Care will provide instructions for the return and explain the applicable shipping arrangements.

For other eligible returns, shipping costs will be communicated before the return is arranged, subject to applicable law.

Please do not send a product back without first contacting our customer support team.

9. Cash on Delivery Orders

For Cash on Delivery orders, customers should inspect the parcel according to the courier's procedures.

If there is an issue with the delivered product, please contact us promptly with your order details. Refunds for COD orders, where approved, will be arranged through a method agreed upon with the customer.

10. Contact Us

For return, refund, or exchange requests, please contact our customer support team.

Store Name: Herbal Care

Website: https://hazmora.store/

Email: [herbalcare@hazmora.com]

Phone / WhatsApp: 

Please include your order number when contacting us so that we can assist you efficiently.

Herbal Care reserves the right to update this policy when necessary. Updates will be published on this page.

Nothing in this policy limits any rights available to customers under applicable law.