Shipping Policy

Last Updated: October 15, 2026

At Herbal Care, we aim to process and deliver your orders as efficiently as possible. This Shipping Policy explains our order processing and delivery procedures.

1. Delivery Coverage

We aim to deliver orders across Pakistan, subject to courier service availability in the customer's area.

2. Order Processing Time

Orders are generally processed within 1–2 business days after placement or confirmation. Processing times may vary during promotional campaigns, public holidays, or periods of high order volume.

Our team may contact you by phone or message to confirm your order and address before dispatch.

3. Estimated Delivery Time

Estimated delivery within Pakistan is generally 3–7 business days after order processing.

Delivery times are estimates and are not guaranteed. Remote locations, weather conditions, courier delays, public holidays, and other unforeseen circumstances may affect delivery.

4. Shipping Charges

Applicable shipping charges will be displayed at checkout or communicated to the customer before dispatch.

Any shipping promotions or free-delivery offers will be subject to their stated conditions.

5. Cash on Delivery

Cash on Delivery (COD) may be available for eligible orders and delivery locations.

For COD orders, customers must pay the confirmed order amount to the courier upon delivery. Please ensure that someone is available at the delivery address to receive the parcel.

6. Shipping Information

Customers are responsible for providing a complete and accurate shipping address and contact number.

Incorrect or incomplete details may result in delivery delays, unsuccessful delivery attempts, or additional courier charges where applicable.

7. Order Tracking

Where tracking facilities are available, tracking information may be shared through SMS, WhatsApp, email, or another available communication channel.

Customers may contact our support team for assistance with delivery updates.

8. Delayed or Failed Deliveries

If a parcel is delayed or a delivery attempt fails, the courier may arrange another attempt or return the parcel according to its procedures.

If you experience a delivery issue, please contact us with your order details so we can assist you.

9. Damaged, Incorrect, or Missing Items

If you receive a damaged, incorrect, or incomplete order, please contact us promptly after delivery. Include your order number and clear photographs of the parcel and product, where possible.

We will review the issue and advise you on the available resolution in accordance with our applicable policies and consumer protection requirements.

10. Returns and Refunds

Returns, exchanges, and refunds are handled according to our applicable Return and Refund Policy and relevant laws.

Please contact our support team before sending any product back.

11. Contact Us

For shipping and delivery questions, please use the Contact Information page on our website.

Thank you for choosing Herbal Care.